Customer service isn’t quite dead


This deserves a shout out. Early this summer, I changed jobs, and for the next year will be working from home exclusively. At that point, having a decent pair of bluetooth headphones became somewhat of a necessity. Between daily videoconferences and the need for background noise – or to be able to block out the background – I needed something that was both comfortable for long term wearing, as well as wireless (for minor mobility around the homestead). I’m not a big audiophile, my ears can’t distinguish the nuances of especially high priced headphones versus average headphones. But I do know what comfort is, especially at eight or so hours of use a day.

What I settled on were the Photive BTH3 Bluetooth 4.0 headphones. They were big enough for my big noggin’, the padding around the ears was perfect, all was bliss. They even ended up having better range than I expected for bluetooth. I could walk around most of the house without interruption. Until last night, when I discovered that the microusb port had come loose inside the headset, making them unchargeable. It goes without say, I was distraught. Five months isn’t a long time, especially since this wasn’t a case of abuse. I felt like I’d gotten a good run out of them, but in my dissapointment I posted a review to warn other buyers about the microusb port.

Phone rings this morning – it’s the folks at Photive. They saw my review and are sending me a replacement pair, no charge. While the thought crossed my mind last night to contact them, I decided against it since I’d had them for five months – it isn’t like I have the original packaging still. It’s so easy to be jaded these days, expecting the worst and too easily accepting when something we pay for turns out to be a dud, this was a very pleasant surprise. My new headphones will be here in a few days – yowza!